Cookie Policy

This Privacy Policy explains how Top Decorators (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data obtained through our website https://topdecorators.co.uk/ (the “Website”) and through the provision of our home improvement and property renovation services.

This Privacy Policy applies to all website visitors, prospective clients, and service clients.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing the website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect personal data that is necessary to operate our business, provide services, and communicate effectively with clients.

1.1 Information You Provide Directly

You may provide personal data when you:

• Submit an enquiry or request a quotation
• Complete contact or booking forms
• Communicate with us by phone, email, or online forms
• Enter into a service agreement

This information may include:

• Full name
• Email address
• Telephone number
• Property address or service location
• Project details and preferences
• Billing and payment-related information

1.2 Information Collected Automatically

When you visit the website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website
• Referring to the website or source

This information is collected using cookies and similar technologies. Further details are provided in our Cookie Policy.

2. How We Use Your Personal Data

We use personal data for legitimate business purposes, including to:

• Respond to enquiries and provide quotations
• Schedule, manage, and deliver services
• Communicate regarding projects, updates, or changes
• Process payments and issue invoices
• Improve our website, services, and customer experience
• Maintain internal records
• Comply with legal and regulatory obligations

We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contract – Processing necessary for the performance of a contract or to take steps before entering into a contract
• Legitimate Interests – Processing necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
• Legal Obligation – Processing necessary to comply with legal or regulatory obligations
• Consent – Where you have provided clear consent (for example, for certain marketing communications)

You may withdraw consent at any time where processing is based on consent.

4. Marketing Communications

We may contact you with service updates or business-related communications. Where required by law, we will obtain your consent before sending marketing communications.

You may opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in emails (where applicable), or
• Contact us directly using the details below.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure proper Website functionality
• Analyse traffic and usage patterns
• Improve user experience

You can manage cookie preferences through your browser settings. Further information is provided in our Cookie Policy.

6. Sharing and Disclosure of Personal Data

We do not sell or rent personal data.

We may share personal data in limited circumstances, including:

• Service Providers – Trusted third parties providing services such as website hosting, IT support, payment processing, or accounting services
• Legal Requirements – Where disclosure is required by law, regulation, or court order
• Business Protection – To protect our rights, property, safety, or the safety of others

All service providers are required to process personal data securely and in accordance with applicable data protection laws.

7. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:

• Transfers to countries recognised as providing adequate protection, or
• Use of approved contractual clauses or equivalent legal safeguards.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Maintain financial and tax records
• Resolve disputes and enforce agreements
• Comply with legal obligations

When personal data is no longer required, it is securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

While no system can be guaranteed to be completely secure, we take reasonable steps to minimise risk.

10. Your Rights Under UK Data Protection Law

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of personal data (where legally permissible)
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Request data portability, where applicable
• Withdraw consent at any time (where processing is based on consent)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

ICO website: https://ico.org.uk/

We may request proof of identity before responding to data protection requests.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites.

12. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

If we become aware that personal data of a minor has been collected, we will take appropriate steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the website with an updated “Last updated” date.

Continued use of the website or our services after changes are published constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Company Name: Top Decorators
Website: https://topdecorators.co.uk/
Address: 110 Churchbury Rd, London SE9 5HZ
Phone: 07538322049
Email: info@topdecorators.co.uk