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Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the website https://topdecorators.co.uk/ (the “Website”) and the provision of home improvement and property renovation services by Top Decorators (“Company”, “we”, “us”, or “our”).

These Terms apply to all website visitors, prospective clients, and service clients.

By accessing the Website, requesting a quotation, or engaging our services, you agree to be legally bound by these Terms. If you do not agree, you must not use the Website or our services.

1. Services Overview

Top Decorators provides professional residential and commercial improvement services, including but not limited to:

  • Painting & Decorating
  • Wallpapering
  • Patio Flooring
  • Flooring Services
  • Structural Work
  • Sash Window Repairs
  • Plastering
  • Tiling
  • Crack Repairs
  • Damp Proof Solutions
  • Door Installation
  • Cabinet Refinishing
  • Deck Staining
  • Porch Installation

All services are provided pursuant to a written quotation, proposal, or service agreement outlining the agreed scope of works, materials, pricing, and estimated timelines.

2. Quotations and Scope of Work

  • Quotations are based on information provided by the client and site conditions reasonably observable at the time of assessment.
  • Quotes are valid for the period stated within the quotation.
  • Any work not expressly included in the agreed scope constitutes a variation and may incur additional charges.
  • The Company is not responsible for hidden defects, structural issues, hazardous materials (including asbestos), or conditions not reasonably discoverable prior to commencement.
  • Acceptance of a quotation constitutes agreement to these Terms.

3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information regarding the property and project requirements.
  • Provide safe, clear, and uninterrupted access to the property during agreed working hours.
  • Ensure electricity, water, and other necessary utilities are available.
  • Remove or adequately protect personal belongings, fixtures, and fragile items.
  • Disclose any known defects, asbestos, mould, damp, infestations, or structural concerns before work begins.
  • Obtain any necessary planning permission, building control approval, landlord consent, or other required permissions unless otherwise agreed in writing.

Failure to comply may result in delays, additional charges, or suspension of work.

4. Company Obligations

The Company agrees to:

  • Perform services with reasonable care and skill in accordance with the Consumer Rights Act 2015.
  • Use materials that are reasonably suitable for their intended purpose.
  • Comply with applicable UK laws and regulations.
  • Maintain appropriate public liability insurance.
  • Inform the client of material changes affecting scope, pricing, or scheduling.

5. Pricing and Payment Terms

  • All prices are stated in Pounds Sterling (£) unless otherwise specified.
  • A deposit may be required before commencement of works.
  • For larger or phased projects, staged or progress payments may apply.
  • Final payment is due upon substantial completion of services unless otherwise agreed in writing.
  • Late payments may accrue statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
  • The Company reserves the right to suspend work in the event of non-payment.

6. Changes, Variations, and Additional Works

  • Client-requested changes must be agreed in writing.
  • Variations may affect pricing, timelines, and warranty terms.
  • Additional works identified during the project will be discussed and approved before proceeding, where reasonably practicable.

7. Cancellations and Termination

Consumer Contracts (Distance or Off-Premises)

Where applicable, cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply. Clients may have 14 days to cancel certain contracts unless works have commenced with express consent.

General Terms

  • Clients may cancel services with reasonable written notice.
  • Deposits may be non-refundable where materials have been ordered, bespoke items commissioned, or labour scheduled.
  • The Company may terminate services for non-payment, unsafe site conditions, or breach of these Terms.
  • Upon termination, payment is due for work completed and costs reasonably incurred.

8. Scheduling and Delays

  • Project timelines are estimates and are not guaranteed completion dates.
  • Delays may arise due to weather, supply chain issues, site conditions, client-requested variations, or events beyond our reasonable control.
  • The Company is not liable for delays caused by third parties or force majeure events.

9. Warranties

  • Services will be performed with reasonable care and skill.
  • Labour warranties (if offered) are limited to the period specified in the service agreement.
  • Manufacturer warranties apply to materials where provided.
  • Warranties do not cover normal wear and tear, misuse, lack of maintenance, water ingress, structural movement, or alterations by third parties.

Nothing in these Terms limits statutory rights under the Consumer Rights Act 2015.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Any matter which cannot be excluded under UK law.

Subject to the above:

  • The Company shall not be liable for indirect or consequential losses.
  • Total liability shall not exceed the total amount paid for the services giving rise to the claim.
  • The Company is not responsible for pre-existing defects or undisclosed conditions.

11. Indemnity

Clients agree to indemnify and hold the Company harmless against claims, losses, or damages arising from:

  • Client-provided materials or instructions;
  • Undisclosed hazards or unsafe site conditions;
  • Breach of these Terms by the client.

12. Dispute Resolution and Governing Law

  • Parties agree to attempt good-faith negotiation before commencing legal proceedings.
  • These Terms are governed by the laws of England and Wales.
  • The courts of England and Wales shall have exclusive jurisdiction.

13. Website Use

  • Website content is provided for general informational purposes only.
  • Unauthorised reproduction, distribution, or misuse of Website content is prohibited.
  • We reserve the right to modify, suspend, or discontinue Website features at any time.

14. Intellectual Property

All Website content, including text, graphics, logos, branding, and designs, is owned by or licensed to the Company and protected under UK intellectual property laws. No content may be reproduced without written permission.

15. Privacy and Cookies

Use of the Website is subject to our Privacy Policy and Cookie Policy, which explain how personal data is collected and processed in accordance with the UK GDPR and the Data Protection Act 2018.

16. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, labour shortages, supply chain disruptions, government restrictions, or extreme weather conditions.

17. Amendments

We reserve the right to update these Terms at any time. Updated Terms will be published on the Website. Continued use of the Website or services constitutes acceptance of the revised Terms.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with any written quotation or service agreement, constitute the entire agreement between the parties and supersede any prior agreements or understandings.

20. Contact Information

Company Name: Top Decorators
Website: https://topdecorators.co.uk/
Address: 110 Churchbury Rd, London SE9 5HZ
Phone: 07538322049
Email: info@topdecorators.co.uk

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